FAQ

Press the green button on powerbank to start charging.

Just drop the powerbank to any Plugo Dispenser.

• Make sure the LEDs on Plugo Dispenser is on and stable.
• Please don’t return the powerbank in to a Plugo Dispenser on which LEDs are not turned off or blinking.

• Bitte überprüfen Sie Ihre Netzwerkverbindung und versuchen Sie es erneut
• Wenn Sie das OTP immer noch nicht erhalten können, wenden Sie sich an den Support

• Öffnen Sie die PlugO-App und suchen Sie die nächste PlugO-Box
• Navigieren Sie dorthin und legen Sie die Power Bank in einem der leeren Steckplätze der Box ab
• Sie hören ein Klicken und eine LED-Anzeige für die erfolgreiche Rückkehr
• Nach erfolgreicher Ausführung wird eine Benachrichtigung in der APP angezeigt

Um Ihre Power Bank gegen eine laufende Miete auszutauschen, suchen Sie auf der Karte nach der nächsten PlugO-Station und legen Sie die Power Bank in einen freien Steckplatz am PlugO-Dispenser. Nach Bestätigung des Schließens der bestehenden Miete in der App können Sie eine frische Powerbank mieten.

Bitte navigieren Sie zur nächsten auf der Karte verfügbaren PlugO Box, in der noch einige freie Steckplätze vorhanden sind. Wir setzen PlugO sehr schnell ein, so dass dies nie wieder vorkommt.

• Drücken Sie den Ein- / Ausschalter oben auf der Power Bank.
• Auf der Unterseite befinden sich 4 LED-Anzeigen. Jede LED steht für 25% Ladung.

Wenn zum Beispiel 3 LEDs leuchten, nachdem die Taste gedrückt wurde, bedeutet dies, dass die Energiebank zu 75% aufgeladen ist.

• Wählen Sie auf der in der App bereitgestellten Karte die nächste verfügbare PlugO-Station aus, klicken Sie einmal darauf und drücken Sie dann die Reservetaste, die neben der Anzahl der verfügbaren Power Banks angezeigt wird
• Sie erhalten in der App eine Bestätigung über die reservierte Power Bank
• Die Reservierung ist nur für eine Dauer von 15 Minuten gültig.

• Öffnen Sie die App und rufen Sie den Support über das Menü auf
• Wählen Sie dann den Issue-Typ als Power Bank aus der bereitgestellten Dropdown-Liste
• Scannen Sie den Power Bank QR-Code und klicken Sie auf Fertig stellen, um den Bericht zu senden
• Werfen Sie die Power Bank in die PlugO Box, um eine neue zu mieten.

Bitte navigieren Sie zur nächsten auf der Karte verfügbaren PlugO-Box mit einigen verbleibenden Powerbanks. Wir setzen PlugO sehr schnell ein, so dass dies nie wieder vorkommt

We never dispense a power bank that is less than 80% charged. However, if

you find such a power bank, then report to us via the support option on the app.

Drop the power bank in box and re-rent another one.

If the mobile app is not working, then

• Please close the app and restart it
• If it still doesn’t work, please re-install the PlugO app and retry
• If the problem persists, then please contact support on the app

• Yes, you surely can if you are a subscribed user of PlugO
• However, standard users can’t avail this facility unless the destination city has PlugO services

No, we do not accept cash payments via the PlugO app. However, you can get your wallet recharged through the store operator using his wallet top up method and pay cash to him directly

To top up your wallet,

• Select Wallet from the side menu on the app
• Then select recharge and enter the desired amount
• It will ask for payment methods, select the appropriate digital method, proceed with the bank details and confirm
• Wallet will be topped up instantly

If your wallet has lesser funds than the services value that you have consumed, then

• Your wallet balance will start to show negative
• You will be prompted to pay the dues.

For example your wallet has 20 INR and you have used services worth 30 INR, then wallet balance will become -10, and it will ask to clear the dues via SMS and email notifications

There are two ways to get your security deposits refunded –

• Go to Support option on the main menu of the app. Select the issue type as „Close Plugo Account“. The security deposit will be refunded within reasonable time.
• Go to Wallet option on the main menu of the app, select Subscription and upgrade to become a subscribed user. The security deposit will be refunded within reasonable time.

The rental charges have been provided under the „Tariff“ option on the side menu

No, you cannot rent multiple power banks at a time but you can charge multiple devices at a time using the given three cables

In case you feel you have been overcharged, please report this issue at support@plugo.io with the transaction details and we will help you out

No, the power bank is not waterproof! Please try to avoid making direct contact of power bank with water, as it may short circuit the internal circuitry and can cause fire

Yes, you can connect multiple devices at a time and charge them all together

The PlugO power bank comes pre-attached with Type C, Micro USB and iPhone Lightning cable. There is an additional USB 2.0 port to connect external cable to it.

Our power bank comes with the latest and high speed charging technology

• It can recharge all kinds of mobile, depending on its capacity nearly in an hour or so
• It also comes with a USB2.0 port to connect external cable to it
• Power bank specifications are printed at the back of each power bank

PlugO Boxes can be located on the app

Open the app to locate the nearest PlugO Box and then click on the locators to find the status and other details of that PlugO Box. Such as how many power banks are available to rent, how many empty slots are left to return a power bank, navigation route and store photos and their offerings

No, you cannot charge a PlugO power bank at home if you are a standard user or a quarterly subscriber of PlugO.

Subscribe to annual subscription to avail all benefits of PlugO Power Banks

The PlugO power bank comes pre-attached with Type C, Micro USB and iPhone Lightning cable. There is an additional USB 2.0 port to connect external cable to it.

Hence, with these many options you can charge almost any device by connecting external cable if the existing ports put a limitation to your digital charging needs

Each PlugO power bank is equipped with 5000mAh Li-ion Polymer battery. All the details of the power bank are given on it

• If while returning a power bank into an empty slot you are faced with any difficulty or you don’t receive a return confirmation, retry inserting it into another empty slot
• If the problem persists, please contact us through „Support“ on our app

In case you don’t return the power bank within 10, each day you will be charged a per day rental fee of Rs. 9. On 11th day, the power bank will be considered sold and a negative balance of Rs. 699 will be incurred on the balance.

After this you become the eligible member of the swap program, where you can swap your discharged power bank at any station with a charged one by paying a nominal rental fee or Rs 9.

We have collaborated with Solar Park, who owns a major Solar power generation farms. We monitor the amount of PlugO power that is being rented and in return to that we buy and pump an equivalent amount of solar power into the National grid. Thus we are committed to green power.

PlugO believes in the power of shared economy and is committed to sharing and rental of power bank. This is cost effective also and you need not to bother about the maintenance and charging of the power bank. This shared model makes our environment sustainable.

We will introduce this option later. We promote renting and sharing model.